How to complain about air conditioners: Popular rights protection guide on the Internet in the past 10 days
As summer heat continues, air conditioning complaints surge. In the past 10 days, there have been more than 500,000 discussions on air conditioner complaints on the entire network, mainly focusing on issues such as product quality, installation services, and after-sales delays. The following is structured data and rights protection strategies:
1. Top 5 hot spots for air conditioning complaints in the past 10 days
| Ranking | Complaint type | Proportion | Typical cases |
|---|---|---|---|
| 1 | Poor cooling effect | 42% | The temperature of the newly purchased air conditioner only dropped by 2℃ |
| 2 | Unreasonable charges for installation | 28% | An additional fee of RMB 800 for high-altitude operations will be charged |
| 3 | Slow after-sales response | 18% | No one handled the repair request for 5 days |
| 4 | False propaganda | 8% | The energy efficiency labeled Level 1 is actually Level 3 |
| 5 | Spare parts shortage | 4% | Maintenance waiting for spare parts for over 15 days |
2. Comparative analysis of complaint channels
| channel | Processing time | success rate | Applicable scenarios |
|---|---|---|---|
| Brand official customer service | 2-3 working days | 65% | Problems with new machine within 7 days |
| E-commerce platform intervention | 1-5 working days | 82% | Disputes over online shopping products |
| 12315 hotline | 7-15 working days | 91% | major quality defects |
| Black Cat Complaint Platform | 3-10 working days | 73% | Public opinion puts pressure on companies |
3. List of necessary evidence for rights protection
1.Proof of purchase: Electronic invoice/receipt (need to include product model)
2.Question video: Photograph the abnormal operating status of the air conditioner
3.Communication records: Save customer service ticket number and call recording
4.Test report: Appraisal certificate issued by a third-party organization (cost about 200-500 yuan)
4. Efficient Complaint Speech Template
1.When calling customer service: "According to Article 24 of the Consumer Rights Protection Law, I request ______ (return/compensation/repair)"
2.When complaining on the platform: Indicate "Attempted negotiation failed, please request platform intervention"
3.12315When complaining: Accurately fill in the company registration number (can be obtained through Tianyancha)
5. The latest successful cases of rights protection
| area | Processing results | Key points |
|---|---|---|
| Shanghai | Received compensation of 3,000 yuan | Provide professional noise detection report |
| Guangzhou | Free exchange for new machine | Proof that installation caused fluorine leakage |
| Chengdu | Refund installation fee | Compare charging standards on brand official websites |
Special reminder: "Air conditioning complaint agent" scams have appeared recently. Do not believe in "paid compensation" services. There is no need to pay upfront fees for formal rights protection, and retaining relevant evidence is the key.
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