FAQ Q1: Are you manufacturer or trader? A1: We are factory.. Q2: How do you make our business long-term and good relationship? A2: We keep good quality and competitive price to ensure our customers benefit . We respect every customer as our friend and we sincerely do business and make friends with them, no matter where they come from. Q3: Dose the eougem machine has good service? A3: Yes,of course .we have a professional sale and after-sales service team.we require all the personnel of the service must be within 24 back to all customer inquiries. Q4: How long is your delivery time? A4: Generally it is 5-10 days if the goods are in stock. or it is 15-20 days if the goods are not in stock, it is according to quantity. Q5: What is your terms of payment ? A5: Payment<=1000USD, 100% in advance. Payment>=1000USD, 30% T/T in advance ,balance before shipment.If you have another question, please free to contact us as below. Q6.What is your warranty period? Warranty:12 months or 1000 hours.