After Sales Service

FAQ

Q: Why should I choose LuGong instead of other brands?
A: With 22 years exporting experience, LuGong has been a well known brand in the market, now you can see LuGong  machines working in more than 40 countries. What we can provide:
Qualified machines with CE certification.
Easier access and zero-profit spare parts support.
Timely service (any of your questions will be answered within 12 hours).
Customized equipment with all kinds of attachments.
Q: What is your delivery time?
A: We have four workshops, 6 production lines, and we can produce a loader in 8 minutes. Usually, as long as you contact the vessel, we can ship within 15 days.
Q: What color can I choose?
A: There are Yellow, Red, Blue, Black, White, Orange,and Green to choose. Of course you can also customize other colors you like.
Q: What kind of service can I get from you? How can I get spare parts?
A: We have 1 year warranty for each machine, within 1 year, if any parts broken because of quality issues, We  professional after sales team to support you at any time.
Q: Is it convenient to visit your factory? How do I get there?
A: Warmly welcome you to visit our factory. We'll pick you up when you arrive.