FAQ

Q1. What can we do if there are problems with the products?
A: Our engineers will analyze the problem for you and find the best solution. If problems happened within the guaranteed time, we can replace the components for you free of charge. We have dealers in some countries, for some technical problems which you can not solve by yourself.

Q2. What is the delivery time for your products?
A: Once we promise the delivery time, we will try our best to fulfill it. Special procedures such as emergency inventory will be used to maintain your uninterrupted supply of the products.

Q3. Is there any guarantee for your products?
A: Most of our products have one year guarantee(for the main parts).

Q4. How can you control your product quality?
A: Quality is always considered the most important part of our manufacturing process. All of our products come under a strict quality control system from raw material inspection, component inspecting,semi-finished product inspecting, performance test of finished products, to random inspection before delivery.