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>>FAQ

1. Are you a factory or trading company?

We have our own factory, mainly manufacture Forestry & Farm Machinery, using "Self-produced 
Self-marketing" business model, reducing the cost of intermediate links.

2. What's your company advantages?

As the leading manufacturer of forest machines, we have exported to the European market for more than ten years, familiar with forest and farm market and can recommend to clients right products.

3. Can we buy one sample?

Yes, one sample order is welcome. However, we need to add sample fee to the price and will return it back to you after receiving your large order in future.

4. What's your delivery time?

After receiving your payment, we start to produce your order. It usually takes about 15-45 days depending on the products you order.

5. How do you control your quality?

To guarantee high quality and efficient management, our whole manufacturing processes are under a very serious and strict system, and we have passed ISO9001 quality management system certificate. All of our products are 100% inspected before shipment.

6. Why choose Rima?

A. Very competitive advantage products!
B. 7 days money refund in case of bad quality!
C. Small order welcome!
D. QC for each product before delivery

7. What's your product warranty?

The warranty time of the machine is one year. During this period, we will send you the replacement for the broken part(not man-made).
To meet every demand of customer is our goal. We are standing by for any question of the customer. We try to make our service fast, efficient and satisfied.

8. What's your company mainly exporting market?

We mainly export to European, North American, Australia, English and Southeast Asia Market. Because of good quality and service, we have established good and long business relations with many clients. Welcome clients from all over the world to visit our factory.

9. If I need different measurements or weight, could you offer OEM service?

Sure, we can provide OEM service, also we can make new mould for your product, attaching your name brand.